Insights Blog

Millennials: the Change Agent to Shape the Workplace of the Future

Posted by Bruce O'Neel on August 3, 2016 Topics: Serving the Enterprise

How does more vacation or personal time sound?  What about the chance to have more time to spend with family after the birth or adoption of a child?  These benefits are becoming reality for leading-edge U.S. employers today, and of course, employees like the idea of more flexibility when it comes to balancing work with the rest of their life activities. 

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Business Customers and their Future Digital Technology Needs

Posted by Steve Hilton on December 9, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Large and small businesses alike use different types of technology – communications services, IT products and IT services – to solve their business challenges. As business changes and new challenges arise, businesses turn to their trusted technology advisors for new solutions and services.

In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services and solutions that would best support business customers currently and in the future. These insights and many more are in our Business Services Global Survey 2014.

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In the Digital Future, Businesses Seek Flexible, Tailored Support from CSPs

Posted by Steve Hilton on November 20, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business.

In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services that would best support business customers’ in their interactions with CSPs. These insights and many more are in our Business Services Global Survey 2014.

In this blog, we discuss some of the types of support that businesses will want in the digital business future.

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Creating a Broad, Consistent Support Ecosystem for Business Customers

Posted by Steve Hilton on November 6, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business.

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Addressing the Top Challenges of Businesses – the Difference a Few Years Make

Posted by Steve Hilton on September 17, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Welcome to CSG International's blog series on Serving Business Customers.  Over the next few months, guest blogger Steve Hilton, Co-Founder of MachNation, will post a series of blogs detailing new survey findings around challenges and opportunites for Communications Service Providers serving business customers.

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For CSPs Serving the ‘New’ Enterprise, the 3 P’s are Critical

With the start of a new school year upon us, many of us are focused on the so-called three R’s: reading, ‘riting, and ‘rithmetic. But for the average Communications Service Provider (CSP), for whom one-third of its revenue comes from enterprise customers, the focus should remain squarely on the 3 P’s: personalization, partners, and profitability.

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