Insights Blog

How Does Your International Voice Quality Measure Up to Consumer Expectations?

Posted by Martin Jansson on May 5, 2017 Topics: Mobile Operators, quality testing

Mobile networks cover over 55% of the global population, on track to reach over 73% by 2020. But for increasingly mobile consumers, it’s not enough to just have a mobile connection. The connection has to be clear, and it has to work around the world.

Mobile operators have heard the consumer demand and are moving to an infrastructure better suited to boosting and maintaining international voice call quality. While over 150 operators offer High Definition (HD) voice, they still need to be able to support standard definition calls and older network infrastructures.

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Survey Reveals What Millennials Expect from their Mobile Service in 2022

Posted by Phillip Yoo on April 6, 2017 Topics: Customer Experience, Mobile Operators

When you're curious about finding new technologies (or let's face it, figuring out how to use them), chances are that you turn to one group in particular: millennials. The younger generation, made up of 18-35 year-olds, seems to be always plugged into the latest trends and cool uses of their mobile services. This isn't surprising—they are, after all, mobile natives, fully immersed and comfortable in the digital world.

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Can Mobile Operators Fight Back Against Interconnect Fraud?

With more than $2 billion USD of revenue lost every year to interconnect fraud, it’s no wonder why mobile operators around the world are focused on reducing illegal bypass termination, which represents the single largest contributor to interconnect fraud.

To circumvent calling rates, many subscribers in emerging markets have multiple phones to take advantage of offers that allow them to talk for free to subscribers on the same network. The same idea applies to termination of calls: by using multiple mobile phones (with multiple SIM cards) for each network, illegal terminators can direct calls onto the corresponding network. Calls will come into the country over the internet to a specific connection, then terminate via a mobile phone (or a rack of SIMs) which are in reality connected to the imposter’s computer. 

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