Insights Blog

B2B2X, IoT and CX: Cutting through Alphabet Soup to See What’s Next in 2017

Posted by Ken Kennedy on January 23, 2017 Topics: Cable services, Customer Experience, CSPs, Internet of Things

As 2017 is kicking off, I’m reflecting on what a big year it will be for communication service providers. The competition to introduce new digital services and improve the customer experience has never been more intense. Balancing the need to transform business models for the customers of tomorrow with still maintaining traditional lines of effort is challenging, to say the least.

Read More