Insights Blog

Business Customers and their Future Digital Technology Needs

Posted by Steve Hilton on December 9, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Large and small businesses alike use different types of technology – communications services, IT products and IT services – to solve their business challenges. As business changes and new challenges arise, businesses turn to their trusted technology advisors for new solutions and services.

In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services and solutions that would best support business customers currently and in the future. These insights and many more are in our Business Services Global Survey 2014.

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In the Digital Future, Businesses Seek Flexible, Tailored Support from CSPs

Posted by Steve Hilton on November 20, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business.

In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their technology, communications and support needs. We wanted to understand the types of services that would best support business customers’ in their interactions with CSPs. These insights and many more are in our Business Services Global Survey 2014.

In this blog, we discuss some of the types of support that businesses will want in the digital business future.

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Creating a Broad, Consistent Support Ecosystem for Business Customers

Posted by Steve Hilton on November 6, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Businesses look to many sources for advice. They seek help from trusted advisors on financial matters, real estate inquiries, employee benefits, insurance selection and many other items that are necessary for the efficient operations of a business.

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Therapy for Business Customers: what do Business Customers do when faced with CSP Dissatisfaction?

Posted by Steve Hilton on October 23, 2014 Topics: Enterprise, Business Survey Series

Business customers, like anyone, sometimes have problems with their communication services providers’ (CSPs) services. CSPs, as you might expect, try to resolve the problems of all their customers. But the more service problems a business customer experiences over the course of a year, the less likely they are to remain silent about it.

In partnership with CSG, MachNation surveyed businesses about the actions they take when they are dissatisfied with their CSP. These insights and many more are in our Business Services Global Survey 2014 – an online survey of over 800 businesses worldwide.

Today we will discuss the actions that businesses take when they are dissatisfied with their CSPs and what CSPs should do about it.

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Feeling the Pain: Areas of top Business Dissatisfaction with CSP Services

Posted by Steve Hilton on October 7, 2014 Topics: Enterprise, Business Survey Series

Have you ever disappointed someone – a friend, a family member, a customer? Often, neither party feels good about the disappointment. But as hard as we try, sometimes we cannot live up to the expectations we set.

In partnership with CSG, MachNation surveyed over 800 businesses worldwide about their areas of greatest disappointment with their communication services provider (CSP). These insights and many more are in our      Business Services Global Survey 2014 – an online survey of over 800 businesses worldwide.

Today we will discuss the key areas of business dissatisfaction.  In our next article, we will present survey data illustrating the actions that businesses take when they experience dissatisfaction with their CSPs.

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Addressing the Top Challenges of Businesses – the Difference a Few Years Make

Posted by Steve Hilton on September 17, 2014 Topics: Serving the Enterprise, Enterprise, Business Survey Series

Welcome to CSG International's blog series on Serving Business Customers.  Over the next few months, guest blogger Steve Hilton, Co-Founder of MachNation, will post a series of blogs detailing new survey findings around challenges and opportunites for Communications Service Providers serving business customers.

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