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Phillip Yoo

Phillip Yoo is President of Global Carrier Business at CSG International

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Phillip Yoo’s Recent Posts

Buzz Words to Listen for at TM Forum Live

As consumers, it’s easy to take for granted just how powerful a mobile phone service is, and how consistently “it just works” when you need it to.  But as anyone in the telecom industry knows, there is a world of complexity behind the scenes that makes it all possible – from QoS, to billing, security, rating, usability…the list goes on and on.

At this week’s TM Forum, the industry will gather to discuss new ways to address the complex business of serving the digital consumer, and I think there are a few buzz words that we’ll hear often as the week goes on. 

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Survey Reveals What Millennials Expect from their Mobile Service in 2022

Posted by Phillip Yoo on April 6, 2017 Topics: Customer Experience, Mobile Operators

When you're curious about finding new technologies (or let's face it, figuring out how to use them), chances are that you turn to one group in particular: millennials. The younger generation, made up of 18-35 year-olds, seems to be always plugged into the latest trends and cool uses of their mobile services. This isn't surprising—they are, after all, mobile natives, fully immersed and comfortable in the digital world.

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Looking Ahead to Mobile World Congress: 3 Trends CSPs Face in Digital Economy

 

For about 80,000 people in the mobile industry, the end of February and early March is an exciting time when Mobile World Congress pulls us to Spain to immerse ourselves in the mobile experience, learning from industry experts, providers and vendors about cutting-edge trends and products.

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