Insights Blog

Survey Reveals What Millennials Expect from their Mobile Service in 2022

Posted by Phillip Yoo on April 6, 2017 Topics: Customer Experience, Mobile Operators

When you're curious about finding new technologies (or let's face it, figuring out how to use them), chances are that you turn to one group in particular: millennials. The younger generation, made up of 18-35 year-olds, seems to be always plugged into the latest trends and cool uses of their mobile services. This isn't surprising—they are, after all, mobile natives, fully immersed and comfortable in the digital world.

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What the Oscars Can Teach Us About the Internet TV Customer

 

For Hollywood, the beginning of the year means one thing: awards season. From the Golden Globes to the Oscars, contributions in film and television are honored and celebrities put on their black-tie best. As viewers, it’s fun to spend Sunday nights speculating on which film is going to win big. (La La Land is the one to beat this year, in case you haven’t heard).

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Looking Ahead to Mobile World Congress: 3 Trends CSPs Face in Digital Economy

 

For about 80,000 people in the mobile industry, the end of February and early March is an exciting time when Mobile World Congress pulls us to Spain to immerse ourselves in the mobile experience, learning from industry experts, providers and vendors about cutting-edge trends and products.

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Single-Hub for Content: Why App Stores are a Model for Cable Providers

 Like many consumers, I review my card statements monthly to make sure everything is on track. Last month, I couldn’t help but notice the sheer number of content services I’m subscribed to. From Spotify to HBO Now, from Netflix to Hulu to Showtime, you name it, I’m probably subscribed to it (on top of my cable package). That’s a lot of recurring payments to stay on top of every month, not to mention the fact that as a consumer of content, it’s a bit of a disjointed experience, shifting from one app to another or trying to remember which movie or TV show is available where.

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Building the Workplace of the Future: CSG’s New Flexible Vacation Policy

Posted by Steve Garberich on January 30, 2017 Topics: Serving the Enterprise

 It’s the beginning of a new year, a time to recover from the holidays and get into the swing of things. It can be stressful: digging out from your inbox, setting goals for you and your team, worrying about how you will accomplish all you’ve set out to do. You might actually start dreaming about your next vacation, never mind the fact that you just had some time off. But even contemplating some time away from your desk can bring anxieties of its own—how many days off do you have again this year? Will you actually be able to take those days? Or will you have a pile of unused time again in December?

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B2B2X, IoT and CX: Cutting through Alphabet Soup to See What’s Next in 2017

Posted by Ken Kennedy on January 23, 2017 Topics: Cable services, Customer Experience, CSPs, Internet of Things

As 2017 is kicking off, I’m reflecting on what a big year it will be for communication service providers. The competition to introduce new digital services and improve the customer experience has never been more intense. Balancing the need to transform business models for the customers of tomorrow with still maintaining traditional lines of effort is challenging, to say the least.

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NFL in the Age of Twitter: How the Sports Content Viewing Model is Changing

As we approach the end of 2016, football fans are setting their sights on the NFL Playoffs and gearing up for the culmination of their teams’ yearlong efforts – the Super Bowl. As an avid Indianapolis Colts fan, I find myself mired in playoff speculation and debating my team’s (slim) chances. But as the year (a forgettable one for a Colts fan) draws to a close, something else about not only football, but sports overall has struck me -  not the wins or the (many) losses, or the player trades or injuries, but the way we as fans watch it.

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CSG's Innovation Recognized by Industry Awards [Infographic]

Posted by CSG International on December 9, 2016 Topics: Innovation, awards

Innovation isn’t always a given. But here at CSG, it’s one of our core values— we are driven to think about what others haven’t in order to enhance our customer focus. We are incredibly proud to be working with some of the most innovative brands in the cable, telecom and entertainment industries. Through our valued partnerships with our clients, we push each other in order to offer the very best in efficiency while still delivering an unparalleled customer experience for the on-the-go consumer.


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Why Netflix Needs Cable Partnerships

We are living in a new era of content viewing. In the last decade, streaming services like Netflix and Hulu have changed the game when it comes to giving consumers access to their favorite shows anytime, anywhere. However, recent figures show that previously explosive adoption rates might now be slowing down. In fact, Netflix recently announced its weakest subscriber expansion in three years.

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How Do You Watch TV? Global Content Viewing Trends [Infographic]

Posted by CSG International on September 8, 2016

Today’s consumers have more options than ever when it comes to content viewing. The rise of streaming services such as Netflix and Hulu has ushered in new digital era where consumers can have instant, on-the-go access to their favorite shows. As the popularity of these a-la-carte viewing options has increased, many have speculated about the future of the traditional cable bundle, with some commentators even going as far as proclaiming that traditional TV is “dead.”


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