Insights Blog

NFL in the Age of Twitter: How the Sports Content Viewing Model is Changing

As we approach the end of 2016, football fans are setting their sights on the NFL Playoffs and gearing up for the culmination of their teams’ yearlong efforts – the Super Bowl. As an avid Indianapolis Colts fan, I find myself mired in playoff speculation and debating my team’s (slim) chances. But as the year (a forgettable one for a Colts fan) draws to a close, something else about not only football, but sports overall has struck me -  not the wins or the (many) losses, or the player trades or injuries, but the way we as fans watch it.

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CSG's Innovation Recognized by Industry Awards [Infographic]

Posted by CSG International on December 9, 2016 Topics: Innovation, awards

Innovation isn’t always a given. But here at CSG, it’s one of our core values— we are driven to think about what others haven’t in order to enhance our customer focus. We are incredibly proud to be working with some of the most innovative brands in the cable, telecom and entertainment industries. Through our valued partnerships with our clients, we push each other in order to offer the very best in efficiency while still delivering an unparalleled customer experience for the on-the-go consumer.


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Why Netflix Needs Cable Partnerships

We are living in a new era of content viewing. In the last decade, streaming services like Netflix and Hulu have changed the game when it comes to giving consumers access to their favorite shows anytime, anywhere. However, recent figures show that previously explosive adoption rates might now be slowing down. In fact, Netflix recently announced its weakest subscriber expansion in three years.

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How Do You Watch TV? Global Content Viewing Trends [Infographic]

Posted by CSG International on September 8, 2016

Today’s consumers have more options than ever when it comes to content viewing. The rise of streaming services such as Netflix and Hulu has ushered in new digital era where consumers can have instant, on-the-go access to their favorite shows. As the popularity of these a-la-carte viewing options has increased, many have speculated about the future of the traditional cable bundle, with some commentators even going as far as proclaiming that traditional TV is “dead.”


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Millennials: the Change Agent to Shape the Workplace of the Future

Posted by Bruce O'Neel on August 3, 2016 Topics: Serving the Enterprise

How does more vacation or personal time sound?  What about the chance to have more time to spend with family after the birth or adoption of a child?  These benefits are becoming reality for leading-edge U.S. employers today, and of course, employees like the idea of more flexibility when it comes to balancing work with the rest of their life activities. 

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Survey Says: If Content is King, Customer Experience Management is the Power Behind the Throne

Posted by Monica Ricci on May 18, 2016

CSG recently commissioned a survey to explore consumer use of streaming video services and the impact that all of this streaming has on Pay TV services. After all, news about streaming video viewership is inescapable, leaving us with the unshakable impression that we all do nothing but click and watch, and we wondered, how much of that perception is true?

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FOMO: Fear of Missing Out on Digital Service Revenues

There are several American consumer brands whose recent ads focused on FOMO (fear of missing out).  More than just an abbreviation you might see on Twitter, I suspect it’s a global phenomenon that’s spreading quickly, especially among cable companies and mobile operators, content producers, broadcasters, and movie studios. With content monetization models in flux, you’d be crazy NOT to fear missing out on the critical incremental revenues to be gained by exploring skinnier bundles, new streaming channels or direct-to-consumer offerings. Especially as these provide a means to retain customers that might be flirting with other service providers.

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March Madness in the Multiscreen Era

Posted by Brice Clinton on April 1, 2016 Topics: Multiscreen

To say my March Madness bracket is busted would be an understatement - how did you fare?  Even if my (and most prognosticators) top picks are out, it has never been a better time to be a sports fan.  From real time stats to live streaming, you can bring the game with you wherever you go.  Need proof? There were over 80 million live streams for March Madness in 2015 and that number is only going one direction – up.

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APAC Service Providers Weigh in on the Region’s Digital Journey

Posted by Ian Watterson on March 14, 2016 Topics: Digital Content, DSP

Asia Pacific communications service providers serve a massive and diverse customer base. Arguably, they face more challenges than many of their peers in other markets – whether serving some of the most advanced digital consumers in the world or starting to move away from analog services. So, we wanted to find out about their aspirations and attitudes regarding the digital economy, where they are on their digital journey, where they are going – and why.

We discovered some results you’d expect (a large proportion – 75% – of respondents have either launched digital services or are about to) and some that were more surprising (that’s why we called it our Mythbusting survey).

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MWC 2016: Is ‘Digital Transformation’ a Mirage?

Posted by Robert Machin on February 26, 2016 Topics: Mobile World Congress, Digital Transformation

So here we are again at the behemoth that is the GSMA Mobile World Congress – joining nearly 100,000 delegates and more than 2,000 other exhibitors, all packed into ten cavernous halls in Barcelona for four days in February.

During MWC, you expect – or at least hope - to hear the new insights, innovative ideas and front line intelligence that will help set your course for the next year. What’s often surprising, however, is what is not raised. No mention of ‘OTT’ at all, for example, in the Day One keynotes, traditionally the ‘marquee presentations.’ Very little talk of 'digital transformation.’ Little sign of the currently popular practise of loosely attaching 'digital' to anything telco, to indicate ‘new.’ 

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